Legal
Returns & Refunds Policy
Last updated: [MONTH DAY, YEAR]
Purchases made through our Shopify storefront at
our online boutique are processed by Last updated:
(“Luxe Intimates“). This policy explains returns, exchanges, and refunds for orders placed online.
1. Eligibility
- Items must be unworn, unwashed, with original tags and hygiene seals intact (where applicable).
- Intimate apparel, swimwear, and beauty products may be final sale when noted on the product page.
- Try-on credit packs and digital goods are non-refundable once delivered unless required by law.
2. Return window
Unless otherwise stated on your order confirmation, you may request a return within [NUMBER] days of delivery.
Contact with your order number to start a return.
3. How to start a return
- Email support with your order number and reason for return.
- Receive return authorization and shipping instructions.
- Ship the item using the provided label or approved carrier.
4. Refunds
Approved refunds are issued to the original payment method within [NUMBER] business days after we receive
and inspect the return. Shipping costs are non-refundable unless the return is due to our error or a defective item.
5. Exchanges
Size or color exchanges are subject to availability. We may treat an exchange as a new order if inventory is limited.
6. Damaged or incorrect items
Contact us within 48 hours of delivery with photos. We will replace or refund qualifying items at no extra charge.